The Experience You Need

divider

Client Expectations

separator

bpost3Whitney Taylor believes that clients should always feel comfortable with their attorneys and should be free to tell his/her attorney important feelings and needs just as they would a close friend. “In other words, one should always build a relationship with their lawyer before court; not just their staff or associates.” Whitney also feels that one of the most important things an attorney should do is return phone calls, emails, and texts in a timely manner. “Clients need to be kept informed at all times. After all, clients have come to me for advice and if they don’t get it, they will, and should, go elsewhere.” Whitney attributes his many clients to the fact he takes the time to listen to their problems and concerns. “All too often I hear from potential clients that they had met with another attorney who only talked about themselves and not why the person was at their office. Taking the time to listen to people allows me to walk in their shoes and determine how I would like to be treated if the roles were reversed.”